Order Returns, Changes, and Cancellations


Changes and Cancellations:

Please understand that our order fulfillment process begins as soon as your order is placed. If you need to change or cancel your order, please try to do it within 24 hours. Even then they are subject to approval. We're usually closed on weekends, so if you order after 5 PM ET on Friday, chances are good we can still modify or cancel your order when you get in touch with us on Monday. There will be no cancellation fee unless the job is already in production. If we are not able to cancel because your order is already in production, you are responsible for the goods.

We will attempt to add any additions to your original order. However, if the original order has already been processed, we may have to treat additions as a new order and ship them separately.

Returns:

If you receive your linens in an unsatisfactory condition or there is a defect, please notify us within 7 days so we can replace the items for you at no charge.

If you receive what you requested and simply decide that you want to return it, a 30% restocking fee will apply unless it is a custom-size, in which case there is a 50% restocking fee. We consider a size to be custom if it is not listed as a standard size on our web site.

You need a Return Authorization (RA) number to return all or any part of your order. Call 800-327-6025 within 7 days of receiving your order to get an RA number. We can't process returns without a Return Authorization (RA) number, and even then, returns are subject to approval upon inspection. All returns will be processed according to the following guidelines:
  • All returns must have the RA number marked on the package
  • All returns must be shipped back to us within 14 days of receiving your RA number.
  • All returns are subject to inspection and approval.
  • If we made an error in production or shipping, a call tag will be sent and the error will be corrected.
  • Unless an error occurred in our production or shipping departments, a minimum 30% restocking fee will be applied to all returned merchandise. If the product is flawed in any manner this restocking fee will be waived.
  • There is a restocking fee of 50% on custom-sized linens (a custom order size is any size that is not specifically listed on this site).
  • Original shipping charges are not refunded, and customer is responsible for shipping the return.
  • Printed orders cannot be returned, once the job is printed, you are responsible for the product ordered.
  • All "Open Box Deals" sold are non-returnable, non-refundable.
  • There are no returns on aprons, bibs, tree skirts, placemats, table runners, chair covers, chair cover accessories, or yardage. However, if the product is flawed in any manner the restocking fee will be waived, a call tag will be sent and the error will be corrected.
  • Ship returns to: Bright Settings, 701 East Spring Street, Titusville, PA 16354, making sure to reference your RA number.
  • Credits are processed upon receipt and inspection of merchandise.
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Call Us: 800-327-6025   M-F 8:30AM-5PM ET