Hardly a day goes by that we don’t receive a phone call from a customer needing to know something about a past order. “Can you tell me what size tablecloths I ordered and what color they were?” “I can’t remember which model of banquet chairs I ordered. Can you tell me which model and seat fabric I ordered?” “We’re being audited. Can you send me a paid invoice for those screen printed banners we bought from you back in 2008?”
Our answer in every case: Yes we can!
We’re pretty proud of our order management software. It keeps track of every order from every customer going all the way back to 2002! Every Bright Settings rep has immediate access to it while they’re on the phone with you. Don’t know the order number? That’s OK. Tell us what you can remember about the order. We can find it by your name or company name, by date range, phone number, the address of where you had it shipped, or just about anything else you can remember about the order. We’ll find it… usually within seconds.
Online or on the phone, our goal is clear. We want to create a shopping experience that is so remarkable that you visit us again and again while telling your friends how wonderful we are. Quickly answering your questions about past orders is just one of the ways we attempt to accomplish our mission. Have you called us for info about an old order? I’d love it if you’d comment about your experience below.