Limited Lifetime Warranty
Safco warranty obligation:
We pledge to repair or replace, at Safco's option, any Safco product or component
that is defective in material or workmanship for as long as you, the original
purchaser, own it. This warranty is subject to the provisions below.
Liability limitations:
The following listed parts, components and supplies are covered under warranty
in accordance with the below schedule following the product purchase date.
Twelve Years
Wood seating
Ten Years
Seating controls
Five Years
Glides, casters, and polymer-based components, stacking chairs, user-adjustable
work surface mechanisms, seating upholstery fabrics, foam laminates, veneer
finishes and other covering materials, and drawer glides.
Warranty subject to exclusions:
Exclusions pertaining to this warranty are as follows but are not limited to:
- Product or product components utilized with the intent to rent or lease.
- Freight damages; Safco is not liable for any product damages sustained
during shipping or handling operations. Safco provides specific policies and
requirements regarding shipping and handling and reserves the right to review
and address product distribution matters separately.
- Normal wear and tear.
- Product negligence; A product is not considered defective upon improper
installation, or misuse of the product or its components.
- Alterations or attachments to the product that were not approved by Safco.
- All corrugated products or components.
Safco's warranty obligation is limited to normal use upon receipt of our products.
Normal commercial usage for seating is defined as the equivalent of a single
shift, forty (40) hour workweek. To the extent that a seating product is used in a
manner exceeding this, the applicable warranty period will be reduced in a pro-rata
manner.
Models warranted for multiple shifts:
- Task master© industrial series
- Soft-tough© series
- Workfit© polyurethane series
Specific limitations regarding color variations, fabrics and finishes:
Natural products have varying grains and colors. Due to such natural variations
occurring in materials such as wood and leather, these characteristics are not
considered defects. Safco does not warrant the color-fastness or matching of
colors, grains or textures of such materials. Materials supplied, selected or
provided by the customer (COM) are not warranted.
There are no other warranties, express or implied other than those clearly
stated herein. all other warranties, express or implied, including without
limitation any implied warranty of merchantability or of fitness for a
particular purpose are disclaimed. Buyer is responsible for freight to and
from factory on all warranty claims. Any description of the goods sold
hereunder, including any reference to Buyer's specifications and any
description in catalogs, circulars and other written material published by
Safco, is the sole purpose of identifying such goods and shall not create
an express warranty that the goods shall conform to such description. SAFCO
WILL NOT BE LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES NOR FOR ANY SUM
IN EXCESS OF THE PURCHASE PRICE.
Warranty procedures:
Please follow the warranty procedures described below to ensure aptly responsive
service.
- Once a defect has been discovered, the original purchaser must contact
Safco immediately (within 30 days of defect detection) with the serial
number(s) from the product(s) in question.
- Upon inspection of the product(s), Safco will collect all relevant
information necessary for review of the request.
- Product replacement, replacement parts, and repairs will be authorized
by a customer service representative if acknowledged to be necessary under
product warranty eligibility conditions.