Frequently Asked Questions
Shipping Questions
Returns
Tablecloth Sizing
Specialty Products
Caring
Additional Services
Shipping Questions
Returns
Rental Policies and Procedures
How It Works
Additional Services
Shipping Questions
Returns
General Information
Artwork Requirements
Banner/Stands
Caring
Additional Services
Shipping Questions
Returns
General
Do you have e-mail promotions?
Yes, we do. Our e-mail promotions, Bright Ideas, offers our subscribers exclusive offers and special
previews from Bright Settings™.
Subscribe.
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How do I place an order?
You may call 800-327-6025 (toll free) to place your orders by phone M-F 8AM-5PM ET,
or order online using our secure online ordering system, or print out a manual order form and fax it to
866-827-7747.
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What type of payment methods are accepted?
We accept all kinds of major credit cards (VISA, MasterCard, Discover, and American Express), in
addition to checks and purchase orders. We also have terms of net 30 available upon approval of a
credit application. We do understand that each situation may be different, so please ask if you do
have special circumstances.
EXCEPTION - Rental orders are prepay by credit card only.
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Do you have any storefronts?
At this time we do not have any storefronts or locations where you can view and purchase the items
we carry. We do have samples for many of our products that we can send you. Please call for
details.
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Do I have to have a resale license to buy from you?
No, you do not have to have a license to make purchases from us.
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Do you have any additional discounts for churches or special pricing
if I have a resale license?
No, we do not offer additional discounts for locations. However some items do have quantity discounts
available, so be sure to ask for those.
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Table Linen
How do I measure?
Measure the width and length or diameter of the table you'd like to cover. Measure
from the table top down to where you'd like the tablecloth to drop. Add the drop twice,
once for each side:
Example:
Table size = 30" X 96"
Length cloth needs
to fall = 12 inches
30" + 12" + 12" = 54"
96" + 12" + 12" = 120"
Tablecloth size = 54" X 120"
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I don't see the size of cloth I need. Can you make it?
Yes we can. All our linens are made to order, and we can create any size you need.
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Where are the seams?
When you purchase a tablecloth that is finished to a size wider than
the fabric, your tablecloth will have seams. For the fabric cloths, we
place the seams evenly on either side of the cloth so that the seam
will not appear on your tabletop. Instead, the seams will be located
in the drop of your tablecloth appearing less noticeable. For vinyl
cloths, it's a bit different. All vinyl selections are available in 54"
widths only. Thus, the seams will be located in various areas
depending on the size of the cloth you are requesting. Please note
that when your cloth has seams, the fabric pattern will not match where
the material is sewn together.
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When should I request the corners of my tablecloth be rounded?
If your tablecloth is draping to the floor, we recommend having the corners rounded.
Otherwise, the points will puddle on the floor at the corners of your table.
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What type of linen edging do you offer?
Our table linens come with a standard merrowed edge. If you prefer your table cloths have
a hemmed edge, we can do that as well for a small up charge. Please note that hemmed edges
are not recommended for round or oval table cloths due to their tendency to pucker.
See edging styles.
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Can I purchase chair covers?
Folding chair covers and stacking chair covers are available. They can be made with most
fabrics we offer. We recommend requesting a sample of the style you need before
making your purchase to ensure our covers will fit your chairs. Chair covers are not
returnable.
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How do I purchase table skirting?
We offer table skirting in shirred and boxpleat styles. Skirting is sold by the foot.
To be sure you are getting the correct amount of skirting you need, measure the area
around the table that you'd like to skirt and round it up to the nearest foot. The
standard height of table skirting is 29". Be sure to check your table height to be
certain this height is acceptable. We will make any height you need for an additional
charge.
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Can you make an oval shaped tablecloth?
Absolutely! All of our oval tablecloths are in the shape of a racetrack - long and
narrow. If you have an oval table which is more egg shaped, we can make your cloth
to fit; however, we need a template to create the perfect size. Additional template
fees would apply.
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Do you offer tablecloths for umbrella tables?
We make tablecloths with umbrella holes in any of our vinyl
selections and most of our fabric choices. Our fabric cloths can be
made with Velcro for easily removing them without taking out your
umbrella. The vinyl cloths with umbrella holes do not have Velcro or
zippers.
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How do I launder my linens?
Please visit our
General Table Linen Washing
Instructions, or if you prefer, you can
download a PDF version here.
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Can you apply my logo to my tablecloth?
Yes we can. Please visit our
Trade Show Tablecloth section
for details.
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Do you rent tablecloths and table linens?
Yes. We rent our table linen to anyone anywhere in the lower 48 states - round tablecloths, rectangular
or square tablecloths, napkins, table skirts, chair covers and aisle runners - in 26 fabrics. Please
visit our
Table Linen Rental section.
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Table Linen Rental
Do I have to wash the tablecloths after we use them?
No. The rental price includes laundering and pressing. Just shake them out and fold
the unlaundered cloths carefully to fit into the original box or a box of comparable
size.
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Is there a minimum order?
Yes. There is a minimum order for rented linens of $50.00.
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Do I have to pay for linen I don't use?
You are responsible for payments on all processed orders in full.
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What is your refund policy?
No refund on rental linens once order has been processed.
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Am I responsible for lost or damaged linens?
You are responsible for returning the linens in the same condition that you received them,
except for normal soiling. Normal soiling is food, beverages, and other consumable stains.
It does not include wax, ink, paint, holes, and/or other unusual damage. Linens are expected
to be free of loose items before returning. Upon receipt of the linens, it is your
responsibility to inspect them and inform us of any damages prior to the event. Linens that
are returned damaged are assumed to have been damage-free unless otherwise noted. In addition,
if any returned linens are damaged or missing, you will be charged for their replacement cost.
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How long before my event should I order my linen rental?
Linen rentals can be placed in advance, to ensure the items you need will be available when
you need them. In most cases, we are able to furnish items up to 3 days prior to the event.
However, with last minute planning you can run the risk of some items not being available.
In the event that occurs, a substitution will be recommended. We always advise to plan ahead
when possible. Please keep in mind we will not process your payment until 2 weeks prior to
your event.
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Do you sell your tablecloths and table linens?
Yes. Visit our
Table Linen Sales section.
We sell Square and Rectangular Tablecloths, Round Tablecloths, Oval Tablecloths, Napkins, Placemats, Table Skirts, and more.
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Printed Tablecloths and Banners
What is the minimum order?
There is a 12-piece minimum order for screen-printed Tablecloths and no minimum order
requirement for digitally-printed items.
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What is the difference between screen printing and digital printing?
Screen printing uses a stencil method by which ink is forced through a fine mesh screen to
print images onto the fabrics. The ink is applied to the top of the fabric. It is the most
economical method of printing for large quantities. Screen printing is the preferred choice
of printing for trade shows and company logos.
Digital printing is used to print images directly onto the fabric. This method provides
excellent durability and is available for photographic images too. It will give vibrant color
and wash fastness. We only use basic poly-poplin fabric for digitally-printed items. There is
no set-up fee for digital printing. Digital printing is recommended for smaller quantity
orders.
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Can I see a sample of my order before it prints?
We are able to provide you with a proof generally within 24 - 48 hours after submitting your
order. The proof will show you ink colors, image size, placement, etc. We will NOT begin
production of your order without your final approval. Due to the cost and time involved in
the set-up process, we are not able to provide actual printed samples prior to production
without an additional fee. Please call for details.
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I don't want to place my order online. Can I call it in and get assistance?
Absolutely. Simply call us M-F 8AM-5PM ET. Any one of our sales staff will be more
than happy to help. Our toll free number is 800-327-6025.
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Where will my print be located on my cloth?
You can request that your artwork be printed wherever you prefer. You can have it printed on
the front, back, top, or sides. If you are requesting your artwork to be printed on more
than one side, you will incur extra fees for additional placement of artwork.
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What colors of fabric are available for screen printing or digitally printing cloths?
All of the artwork can be screen printed onto any one of
65 Poly/Poplin fabric colors. Digital
printing can also be performed on any of those same choices, excluding table runners and
banners. Table runners are printed on white fabric only. If you do
not find the color you need, please contact us with a PMS number, and we will research for an
alternative option.
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What type of files do you accept for artwork?
Adobe Illustrator CS2, Adobe Photoshop CS2, Adobe InDesign CS2, and Quark Xpress 6.
Digital Art File Detail: Please include source bitmap images of photos/artwork placed
within Illustrator, InDesign, or Quark. Also include font files when submitting artwork or
create outlines of the font used within the document. This creates vector outlines of the
text, and the font files are no longer needed, eliminating font substitutions when printing.
Provide bleeds for hems and/or pole sleeves. Call out PMS colors (as needed).
Color Matching: For spot colors printed in 4-color process and photographic images,
please submit a paper copy match print for us to adjust colors. Orders that do not specify
colors in CMYK values require an approved match print to guarantee color accuracy. We do our
best to match identified PMS colors. However, we can only guarantee an "as close as possible"
match. When screen printing, we can be more accurate with PMS color matching.
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How do I get my artwork to you?
You can upload it when you submit your order online. The upload feature is limited to certain
file types and has a maximum file size of 5 megabytes. It may also be of limited use if you
have a slow Internet connection. If you have a problem with the upload during the checkout
process, you can mail your artwork to us at:
Bright Settings
P.O. Box 374
Titusville, PA 16354
We also have a special FTP site ready to accept your files. Select that option in the checkout
process, and we'll contact you with the information you need to FTP your artwork to us.
- Please note that when you send Photoshop files, the images should have a minimum
resolution of 150DPI at full size. Illustrator files should be built with a representation of
the color background you are requesting. Pantone numbers should be called out in the file,
and also, please outline all fonts. This removes a lot of file transfer issues.
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What is the bleed need on a banner?
Generally a 1" bleed all around would be great, but in most instances only 1/2" is fine.
If the image at the edges is not critical we can set the bleed ourselves.
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What would I use a banner for?
Banners are great for sales support or point-of-purchase displays. Company representatives can
use them at sales meetings or corporate events. They are perfect for in-store displays,
corporate or product identification, and outdoor events or sponsorships.
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What if my retractable banner in the stand was to unwind?
It's very simply to rewind your banner back into the stand with a screwdriver.
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How do I care for my new banner?
The best thing to do is to leave your banner on the roll. In the event it becomes wrinkled,
you can steam it, or wet it and let it dry while it's in the upright position. We would
suggest, when possible, to set your banner up the day before your event to allow time for the
banner to dry if you need to wet it to remove any wrinkles.
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How do I care for my screen-printed or digitally-printed linens?
We recommend low temperature wash and dry for items printed with either method. We suggest
that you avoid commercial laundering services.
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How can I get a price quote for what I want to do?
You can call us at 800-327-6025, or
email it to us.
In most cases, we'll get the quote back to you within 24 hours.
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What are grommets?
Grommets are aluminum rings that are placed around the perimeter of the banner for hanging
with hooks or rope, or on a wall by using screws and washers. Currently, we use a #2 Spur.
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What are pole pockets?
Pole pockets are looped pockets that are either on the top, bottom, or sides of the banner
for insertion of a pole for hanging.
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Can I order a custom-size cloth?
Yes.
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Furniture
What do I do if my order is damaged?
Please be sure to inspect all merchandise before signing the bill of
lading. As long as the damage is noted on the bill of lading, you can
rest assured that we can replace the damaged shipment in a timely
manner at no additional cost to you.
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Can I buy just one chair?
Unfortunately, you cannot. You would need to purchase the minimum
quantity per box. Most of our chairs come four to a box. Please
keep in mind the price is usually per chair except when noted.
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What is the weight capacity on your chairs and tables?
It really depends on the model that you are interested in. However,
most chairs can hold up to 300 lbs., and most tables hold 1000 lbs.
and 2000 lbs. of evenly distributed weight.
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