Frequently Asked Questions
Table Linen
Returns Tablecloth Sizing- How do I measure?
- I don't see the size of cloth I need. Can you make it?
- Where are the seams?
- When should I request the corners of my tablecloth be rounded?
- What type of linen edging do you offer?
- Can I purchase chair covers?
- How do I purchase table skirting?
- Can you make an oval shaped tablecloth?
- Do you offer tablecloths for umbrella tables?
Additional Services
Table Linen Rental
How It Works Returns Shipping/Delivery Additional ServicesTable Linen Printing
General Information- What is the minimum order?
- What is the difference between screen printing and digital printing?
- Can I see a sample of my order before it prints?
- I don't want to place my order online. Can I call it in and get assistance?
- Where will my print be located on my cloth?
- What colors of fabric are available for screen printing or digitally printing cloths?
Furniture
Shipping/Delivery
How long will it take for my order to arrive?All of our fabric linen orders ship within 48-72 hours via UPS, unless you requested other shipping arrangements. During the holiday season, these lead times may increase. 9800 and 6100 series Vinyl and non-washable table linens are currently shipping in 4-6 weeks. Orders placed for table lighting products will generally ship within 48-72 hours, depending on stock availability.
Linen Rental orders will ship to be received by your required date utilizing the ship method you selected when you placed your order.
All printing orders are processed immediately. Shipping and delivery times vary depending on art approval and location. Once you have submitted your order and provided approval for your artwork, we will put your order into production. You can expect the order to ship in about 10 working days after the approval of your artwork. Shipping time to your location will depend on where you are located in the United States. International shipments are available upon request.
Furniture shipping and delivery times vary by product. Please see specific product information for most accurate lead times.
Is expedited shipping available?
Expedited shipping is available for linen purchases, and linen rental. We will expedite any shipment to meet specified required due dates whenever possible. If you need your order by a certain date, please be sure to provide us with this information. We'll do our very best to get your order to you in time for your event.
Do you ship Internationally?
Yes, most of our items are able to ship internationally with the exception of Linen Rental. Please keep in mind international taxes and duties are not included in any of the prices posted on the website. Please call for specific product availability.
What are the shipping charges?
Shipping charges are based on the items you are purchasing, or renting and the location to which we are delivering. You can receive a quote by adding the items you are interested in to your shopping basket. You will need to enter your quantities (and sizes when applicable) you wish to rent or buy and click "Rent" or "Buy" to add to your shopping basket. You will also need to click "continue shopping" if you are adding multiple items. Once all items are added to your basket simply enter your zip code and click "get rates". This will give you all the shipping options and rates. If you are renting linens, the rate listed includes the prepaid return labels to send the soiled linens back.
Order Status
Can I check my order status?Yes, you can go to Check Order Status and enter your order number and bill to postal code to check on the status.
Returns/Cancellation
What is your return Policy?Like most businesses, we don't want our product to come back to us after it's already been shipped to you. Nonetheless, we do have a generous return policy for all of our products. If you receive your order in an unsatisfactory condition or there is a defect, we will replace the items for you at no charge*.
Linen Purchase Return Policy
Linen Rental Return Policy
Printing Return Policy
Furniture Return Policy
All returns must be made within 7 days and are subject to approval. Returns must have the RMA number marked on the packaging. There are no returns on aprons, bibs, moisture absorbers, placemats, table runners, chair covers, chair cover accessories, yardage, laminates, velvet products, "sale Items", custom furniture orders, or printing orders.
What if I need to make a change to my order?
All changes need to be made within 24 hours of placing an order. After 24 hours, it is possible that your order may be "in production", or shipped. Rental orders may be changed up to 2 days prior to the scheduled ship date and must have prior approval from Bright Settings Table Linen Rental.
What is your cancellation policy?
All cancellations need to be made within 24 hours of placing an order. Rental orders may be cancelled up to 2 days prior to the scheduled ship date.
Misc
Do you have e-mail promotions?Yes, we do. Our e-mail promotions, Bright Ideas, offers our subscribers exclusive offers and special previews from Bright Settings™. Subscribe.
How do I place an order?
You may call 800-327-6025 (toll free) to place your orders by phone M-F 9AM-5PM ET, or order online using our secure online ordering system, or print out a manual order form and fax it to 866-827-7747.
What type of payment methods are accepted?
We accept all kinds of major credit cards (VISA, MasterCard, Discover, and American Express), in addition to checks and purchase orders. We also have terms of net 30 available upon approval of a credit application. We do understand that each situation may be different, so please ask if you do have special circumstances.
EXCEPTION - Rental orders are prepay by credit card only.
Do you have any storefronts?
At this time we do not have any storefronts or locations where you can view and purchase the items we carry. We do have samples for many of our products that we can send you. Please call for details.
Do I have to have a resale license to buy from you?
No, you do not have to have a license to make purchases from us.
Do you have any additional discounts for churches or special pricing if I have a resale license?
No, we do not offer additional discounts for locations. However some items do have quantity discounts available, so be sure to ask for those.
Table Linen
Returns
What is your return policy?If you receive your linens in an unsatisfactory condition or there is a defect, we will replace the items for you at no charge. Should you receive what you requested and simply decide that you want to return it, a 30% restocking fee will apply. There is a 50% restocking fee for all custom-sized tablecloths in fabric or vinyl. We consider a size to be custom if it is not listed as a standard size on our web site. All "Sale Items" sold are nonreturnable, nonrefundable.
All returns must be made within 7 days and are subject to approval. Returns must have the RMA number marked on the package. There are no returns on aprons, bibs, tree skirts, placemats, table runners, chair covers, chair cover accessories, yardage, , or "Sale Items". Please see our complete Return Policy for applicable restocking fees.
Tablecloth Sizing
How do I measure?Measure the width and length or diameter of the table you'd like to cover. Measure from the table top down to where you'd like the tablecloth to drop. Add the drop twice, once for each side:
Example:
Table size = 30" X 96"
Length cloth needs
to fall = 12 inches
30" + 12" + 12" = 54"
96" + 12" + 12" = 120"
Tablecloth size = 54" X 120"
I don't see the size of cloth I need. Can you make it?
Yes we can. All our linens are made to order, and we can create any size you need.
Where are the seams?
When you purchase a tablecloth that is finished to a size wider than the fabric, your tablecloth will have seams. For the fabric cloths, we place the seams evenly on either side of the cloth so that the seam will not appear on your tabletop. Instead, the seams will be located in the drop of your tablecloth appearing less noticeable. For vinyl cloths, it's a bit different. All vinyl selections are available in 54" widths only. Thus, the seams will be located in various areas depending on the size of the cloth you are requesting. Please note that when your cloth has seams, the fabric pattern will not match where the material is sewn together.
When should I request the corners of my tablecloth be rounded?
If your tablecloth is draping to the floor, we recommend having the corners rounded. Otherwise, the points will puddle on the floor at the corners of your table.
What type of linen edging do you offer?
Our table linens come with a standard merrowed edge. If you prefer your table cloths have a hemmed edge, we can do that as well for a small up charge. Please note that hemmed edges are not recommended for round or oval table cloths due to their tendency to pucker. See edging styles.
Specialty Products
Can I purchase chair covers?Folding chair covers and stacking chair covers are available. They can be made with most fabrics we offer. We recommend requesting a sample of the style you need before making your purchase to ensure our covers will fit your chairs. Chair covers are not returnable.
How do I purchase table skirting?
We offer table skirting in shirred and boxpleat styles. Skirting is sold by the foot. To be sure you are getting the correct amount of skirting you need, measure the area around the table that you'd like to skirt and round it up to the nearest foot. The standard height of table skirting is 29". Be sure to check your table height to be certain this height is acceptable. We will make any height you need for an additional charge.
Can you make an oval shaped tablecloth?
Absolutely! All of our oval tablecloths are in the shape of a racetrack - long and narrow. If you have an oval table which is more egg shaped, we can make your cloth to fit; however, we need a template to create the perfect size. Additional template fees would apply.
Do you offer tablecloths for umbrella tables?
We make tablecloths with umbrella holes in any of our vinyl selections and most of our fabric choices. Our fabric cloths can be made with Velcro for easily removing them without taking out your umbrella. The vinyl cloths with umbrella holes do not have Velcro or zippers.
Caring
How do I launder my linens?Please visit our General Table Linen Washing Instructions, or if you prefer, you can download a PDF version here.
Additional Services
Can you apply my logo to my tablecloth?Yes we can. Please visit our Trade Show Tablecloth section for details.
Do you rent your linens?
Yes. We rent our table linen to anyone anywhere in the lower 48 states - round tablecloths, rectangular or square tablecloths, napkins, table skirts, chair covers and aisle runners - in 26 fabrics. Please visit our Table Linen Rental section.
Table Linen Rental
How It Works
Do I have to wash the tablecloths after we use them?No. The rental price includes laundering and pressing. Just shake them out and fold the unlaundered cloths carefully to fit into the original box or a box of comparable size.
Is there a minimum order?
Yes. There is a minimum order for rented linens of $50.00.
Do I have to pay for linen I don't use?
You are responsible for payments on all processed orders in full.
What is your refund policy?
No refund on rental linens once order has been processed.
Am I responsible for lost or damaged linens?
You are responsible for returning the linens in the same condition that you received them, except for normal soiling. Normal soiling is food, beverages, and other consumable stains. It does not include wax, ink, paint, holes, and/or other unusual damage. Linens are expected to be free of loose items before returning. Upon receipt of the linens, it is your responsibility to inspect them and inform us of any damages prior to the event. Linens that are returned damaged are assumed to have been damage-free unless otherwise noted. In addition, if any returned linens are damaged or missing, you will be charged for their replacement cost.
How long before my event should I order my linen rental?
Linen rentals can be placed in advance, to ensure the items you need will be available when you need them. In most cases, we are able to furnish items up to 3 days prior to the event. However, with last minute planning you can run the risk of some items not being available. In the event that occurs, a substitution will be recommended. We always advise to plan ahead when possible. Please keep in mind we will not process your payment until 2 weeks prior to your event.
Returns
What is your return policy?No refund on Rental Linens once your order has been processed.
Rental linen period is seven days. That means that you must use the return label(s) on or before the seventh day you are in receipt of your rental to avoid an additional week's rental fee. See our Rental Policy and Procedures for more information.
Shipping/Delivery
When do rental linens need to be returned?Rental linen period is seven days. That means that you must use the return label(s) on or before the seventh day you are in receipt of your rental to avoid an additional week's rental fee. See our Rental Policy and Procedures for more information.
Additional Services
Do you sell your linens?Yes. Visit our Table Linen Sales section. We sell Square and Rectangular Tablecloths, Round Tablecloths, Oval Tablecloths, Napkins, Placemats, Table Skirts, and more.
Table Linen Printing
General Information
What is the minimum order?There is a 12-piece minimum order for screen-printed Tablecloths and no minimum order requirement for digitally-printed items.
What is the difference between screen printing and digital printing?
Screen printing uses a stencil method by which ink is forced through a fine mesh screen to print images onto the fabrics. The ink is applied to the top of the fabric. It is the most economical method of printing for large quantities. Screen printing is the preferred choice of printing for trade shows and company logos.
Digital printing is used to print images directly onto the fabric. This method provides excellent durability and is available for photographic images too. It will give vibrant color and wash fastness. We only use basic poly-poplin fabric for digitally-printed items. There is no set-up fee for digital printing. Digital printing is recommended for smaller quantity orders.
Can I see a sample of my order before it prints?
We are able to provide you with a proof generally within 24 - 48 hours after submitting your order. The proof will show you ink colors, image size, placement, etc. We will NOT begin production of your order without your final approval. Due to the cost and time involved in the set-up process, we are not able to provide actual printed samples prior to production without an additional fee. Please call for details.
I don't want to place my order online. Can I call it in and get assistance?
Absolutely. Simply call us M-F 9AM-5PM ET. Any one of our sales staff will be more than happy to help. Our toll free number is 800-327-6025.
Where will my print be located on my cloth?
You can request that your artwork be printed wherever you prefer. You can have it printed on the front, back, top, or sides. If you are requesting your artwork to be printed on more than one side, you will incur extra fees for additional placement of artwork.
What colors of fabric are available for screen printing or digitally printing cloths?
All of the artwork can be screen printed onto any one of 65 Poly/Poplin fabric colors. Digital printing can also be performed on any of those same choices, excluding table runners and banners. Table runners are printed on white fabric only. If you do not find the color you need, please contact us with a PMS number, and we will research for an alternative option.
Returns
What is your return policy?It is very important that we are notified immediately that an order needs to be cancelled. All changes or cancellations need to be made within 24 hours. After 24 hours, it is possible that your job may be "in production". There will be no cancellation fee unless the job is already in production. Once the job is printed, you are responsible for the product ordered.
Artwork Requirements
What type of files do you accept for artwork?Adobe Illustrator CS2, Adobe Photoshop CS2, Adobe InDesign CS2, and Quark Xpress 6.
Digital Art File Detail: Please include source bitmap images of photos/artwork placed within Illustrator, InDesign, or Quark. Also include font files when submitting artwork or create outlines of the font used within the document. This creates vector outlines of the text, and the font files are no longer needed, eliminating font substitutions when printing. Provide bleeds for hems and/or pole sleeves. Call out PMS colors (as needed).
Color Matching: For spot colors printed in 4-color process and photographic images, please submit a paper copy match print for us to adjust colors. Orders that do not specify colors in CMYK values require an approved match print to guarantee color accuracy. We do our best to match identified PMS colors. However, we can only guarantee an "as close as possible" match. When screen printing, we can be more accurate with PMS color matching.
How do I get my artwork to you?
You can upload it when you submit your order online. The upload feature is limited to certain file types and has a maximum file size of 5 megabytes. It may also be of limited use if you have a slow Internet connection. If you have a problem with the upload during the checkout process, you can mail your artwork to us at:
Bright Settings
P.O. Box 374
Titusville, PA 16354
We also have a special FTP site ready to accept your files. Select that option in the checkout process, and we'll contact you with the information you need to FTP your artwork to us.
- Please note that when you send Photoshop files, the images should have a minimum resolution of 150DPI at full size. Illustrator files should be built with a representation of the color background you are requesting. Pantone numbers should be called out in the file, and also, please outline all fonts. This removes a lot of file transfer issues.
What is the bleed need on a banner?
Generally a 1" bleed all around would be great, but in most instances only 1/2" is fine. If the image at the edges is not critical we can set the bleed ourselves.
Banners/Stands
What would I use a banner for?Banners are great for sales support or point-of-purchase displays. Company representatives can use them at sales meetings or corporate events. They are perfect for in-store displays, corporate or product identification, and outdoor events or sponsorships.
What if my retractable banner in the stand was to unwind?
It's very simply to rewind your banner back into the stand with a screwdriver.
Caring
How do I care for my new banner?The best thing to do is to leave your banner on the roll. In the event it becomes wrinkled, you can steam it, or wet it and let it dry while it's in the upright position. We would suggest, when possible, to set your banner up the day before your event to allow time for the banner to dry if you need to wet it to remove any wrinkles.
How do I care for my screen-printed or digitally-printed linens?
We recommend low temperature wash and dry for items printed with either method. We suggest that you avoid commercial laundering services.
Additional Services
How can I get a price quote for what I want to do?You can call us at 800-327-6025, or email it to us. In most cases, we'll get the quote back to you within 24 hours.
What are grommets?
Grommets are aluminum rings that are placed around the perimeter of the banner for hanging with hooks or rope, or on a wall by using screws and washers. Currently, we use a #2 Spur.
What are pole pockets?
Pole pockets are looped pockets that are either on the top, bottom, or sides of the banner for insertion of a pole for hanging.
Can I order a custom-size cloth?
Yes.
Furniture
What is your return policy?
You need a Return Merchandise Authorization (RMA) number to return your merchandise. Call toll free 800-327-6025 within 24 hours of receipt to get an RMA number. No returns will be processed without a Return Merchandise Authorization (RMA) number, even then are subject to approval upon inspection.
- All returns must be made within 7 days.
- All returns are subject to approval.
- All returns must have the RMA number marked on the package.
- If the manufacturer makes a production or shipping error, a call tag will be sent and the error will be corrected.
- If the order is returned in damaged condition, additional charges for repairs will apply - so be sure it is very well packed. Return shipping expenses can be substantial; please call us if you would like an estimate.
- A 50% restocking fee will be applied to all returned merchandise. If it's found that an error occurred in our production or shipping department or the product received is flawed in any manner the restocking charge will be waived. Customer is responsible for returning the merchandise.
- All "Sale Items" sold are as is, nonreturnable, nonrefundable.
- Ship returns to address provided by sales representatives when receiving RA #. The RA # must be noted on the package when returning.
- Credits are processed upon receipt and inspection of merchandise.
What do I do if my order is damaged?
Please be sure to inspect all merchandise before signing the bill of lading. As long as the damage is noted on the bill of lading, you can rest assured that we can replace the damaged shipment in a timely manner at no additional cost to you.
Can I buy just one chair?
Unfortunately, you cannot. You would need to purchase the minimum quantity per box. Most of our chairs come four to a box. Please keep in mind the price is usually per chair except when noted.
What is the weight capacity on your chairs and tables?
It really depends on the model that you are interested in. However, most chairs can hold up to 300 lbs., and most tables hold 1000 lbs. and 2000 lbs. of evenly distributed weight.
